We are an online boutique brand and we make your order journey seamless. All bespoke made-to-order gowns are created in sunny Terrigal, NSW Australia. We are an ethically focused and community oriented business that supports the local economy: it’s a win win! If you live close to us, make an appointment for a consultation at our boutique in Terrigal, where you can try on the whole collection. If you live in Sydney, get in your car and head out on the higway.
AFTER YOU HAVE MADE YOUR PURCHASE
Firstly, congratulations on your purchase! You have chosen your dream wedding gown, and we are here delighted that you chose us to be with your every step of the way.
- After you have clicked ‘Add to cart’, the page will ask you to indicate your general size (0-20) and the colour in some cases. Select your size with reference to our size chart, and we will review the order and confirm with you before finalising the order.
- When we have received your order, we will send you an email requesting professional measurements of your bust, waist (smallest measurement of your tummy), hips (lower bottom: the biggest part of your hip), and waist to floor, with wedding shoes on.
- Once we have received your details, we will match you to our size chart, and advise the best size gown suited to you.
- Once you receive your made-to-order wedding gown, any required alterations are straightforward. All alteration costs are covered by the Bride with your desired local seamstress.
If you have any questions before or after ordering, please do not hesitate to email / call us. We do offer changes to our designs, e.g. combining the top of one gown and the bottom of another, or a higher neckline, lower leg slit, etc. Please email us with any such requests before ordering.
Kindly note that changes cannot be accepted once the order has been finalised as indicated by our final confirmation email and confirmation acknowledgement from you.
TIMING AND DELIVERY
Allow for 48 hours for us to respond to your enquiry. Also, kindly note that office staff do not work on the weekends, so all emails sent on the weekend will receive a reply the following 1 to 2 working days afterwards. We are based in NSW, Australia and follow public holidays for the state.
We prefer our brides to receive their dress at least 1 to 2 months before the wedding day to ensure you have plenty of time to have fittings with your local seamstress. We estimate delivery your gown 3 months after order date. If you need a rush order, please email us to confirm delivery time and if approved there is a further charge of $220.
We offer free delivery, Australia-wide, for wedding dress orders and charge $30AUD for veil or accessory orders. For International deliveries, we charge $250 AUD for wedding gowns and $100 for veils. Your signature will be required upon delivery.
WHEN YOU RECEIVE YOUR DRESS
We encourage you to try on your gown as soon as possible. Please note that even though your gown is ordered in accordance to the size chart, you may need it fitted to your unique body by a local seamstress. This is why it is important to have your measurements taken professionally.
Your dress is made specifically for you, so we cannot offer a refund.
We ship worldwide. Import duties, taxes and custom charges are not included in the price of your wedding gown or veil, and is the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination Country. Please note this is standard for any product you import. Please check with your Country importation guidelines for duties and taxes charges. It is illegal to falsify customs declarations. Payment of duties and taxes are due at collection/delivery and is owed to your import customs agency.